Frequently asked questions

PC Manager는 PC 1대 영구 라이선스 방식으로 안내하고 있습니다. 월 구독 방식이 아니며, PC manager 프로그램에서 영구 이용권을 구매할 수 있습니다. 구매를 완료하시면 이후에는 별도의 추가요금 없이 영구적으로 프로그램 사용을 하실 수 있습니다.

The current license covers one PC. Check the licenses needed for each additional PC. Creating multiple child accounts on one PC does not grant permission to use the software on multiple PCs.

PC 교체, 주요 부품 변경 또는 Windows 재설치 전 운영자에게 재인증 가능 여부와 절차를 문의해주세요. 구매 확인 자료와 변경 예정 내용을 비공개 게시글로 남겨주시면 확인 후 안내합니다. 라이선스 키 전체를 공개 게시글에 적지 않도록 주의하여 주세요.

Create a private post with the purchase channel, date, order number and your question. The operator will review the purchase terms and payment record. Do not send full card numbers, passwords or payment authentication details.

Yes. In the PC administrator screen, add a child account, select its account card and open the per-account time settings. You can set a separate allowance for each weekday.

Select the account card, choose Add time and enter the extra minutes. For an active or paused account, time is added to that session. Use the per-account time settings to change the regular weekday allowance.

Daily time resets at 7:00 AM Korea Standard Time (UTC+9). Saved weekday limits apply from the next reset. To apply changes immediately on the PC, use the immediate-apply option in the time settings dialog. To increase only the remaining time today, use Add time.

The lock screen appears when the allotted time runs out. Select the active account card and use Pause / end session to pause, resume or end its session. Remind your child to save documents before time expires.

In the PC administrator screen, select an account card and choose View usage history. Use the all-accounts view to include records from other accounts.

They are separate. The website administrator manages community content and downloads. At home, use the administrator PIN in the installed PC application to manage child accounts and time limits. Website administrator sign-in is not required to use the application.

A detection alone does not establish a false positive. Confirm that the file came from the official Downloads page, update your antivirus and scan again. Send the detection name, application version and warning screenshot to the operator. Only after the operator or antivirus vendor confirms the file is legitimate should you consider excluding that individual file. In Windows Security, open Virus & threat protection → Manage settings → Exclusions → Add or remove exclusions → Add an exclusion → File. Select only the verified file, never an entire drive or Downloads folder. Excluded files are omitted from real-time scanning. Do not disable real-time protection. Remove the exclusion once the false positive is resolved. For other antivirus products, follow the official vendor instructions.

Download the latest installer and allow the Windows administrator permission request. Check antivirus protection history for blocked actions and restart the PC. If the problem continues, post the application version, Windows version, error message and when it occurred. Do not reset existing data before identifying the cause.

Contact the operator for recovery options based on your environment and proof of purchase. Deleting or resetting data files can cause account and history loss, so ask for help first.

Select the account card first and check that it is highlighted, then choose the action. Pause / end session requires the currently active account. Use the next-page button if the account is on another page.

Install PC Manager on the Windows PC you want to manage. Install the Android parent app on your phone, or use web remote control on iPhone or Android. Pair the PC using the code from the PC administrator settings. The PC must be running PC Manager and connected to the internet.

First save a database backup from the PC administrator menu, then run the latest installer. Do not select the data reset option during installation. Afterward, check that accounts, remaining time and settings have been preserved.

A short user guide covers installation, adding accounts, time settings and usage history. The downloadable PDF is currently in Korean.